FAQ – East Coast Jewels

We are more than happy to fulfill your custom orders—whether it's for your entire bridal party or just one special piece! You can reach out directly through our contact page and provide as many details as possible so we can bring your vision to life. If you're inquiring about bridal jewelry, please include your wedding date.

Our pieces are crafted in high-quality gold-filled and sterling silver, offering exceptional durability and beauty. Unlike plated jewelry, gold-filled designs do not easily wear away or flake. However, as with all fine metals, exposure to water, perspiration, cosmetics, and chemicals can gradually cause tarnishing or diminish the lustre. With mindful care, your jewelry will remain radiant for years to come.

Technically, you can wear it in the water—but we don’t recommend it. Water itself isn’t the problem; it’s the soaps, chlorine, salt, and minerals that can dull your jewelry’s finish or cause tarnish over time. For the longest life and best sparkle, it’s safest to remove your pieces before showering, swimming, or working out.

One of our main intentions here at ECJ is to provide high-quality, durable jewelry at an affordable cost. Our metals consist of 14 K. Gold-Filled and .925 Sterling Silver.

Gold-fill is a type of metal that is made by bonding a thick layer of 14 karat gold to a base metal (such as brass or copper) through a mechanical bonding process. This layer of gold is much thicker than that of gold-plated jewelry, making it more durable and resistant to wear and tear. 14 karat gold fill is considered a high-quality and affordable alternative to solid gold jewelry. (No nickel/lead)

Sterling Silver is an alloy of silver containing 92.5% by weight of silver—while the other 7.5% by weight of other high quality metals.

Sterling Silver can tarnish over time, if not handled appropriately. Please store all sterling silver items away in a sealed plastic bag to avoid this. If needed, a dry jewelry cloth will easily remove any tarnishing.

In addition, we use a wide-variety of different natural gemstones, Freshwater pearls, and Austrian Crystals.

We recommend taking proper care of your jewelry to ensure its longevity. To clean your 14 karat gold-fill and sterling silver pieces, we suggest using a soft cloth to gently wipe away any dirt or oil buildup. Avoid exposing your jewelry to water, chemicals, or harsh substances as this can damage the metal and stones. Additionally, it's a good idea to store your jewelry in a safe and dry place, such as a jewelry box or a ziplock bag. With proper care, your jewelry will last for years to come!

Handmade takes time, and each East Coast Jewels design is made to order with care. Please allow up to 2-4 weeks for production before shipment. We offer standard shipping for $5.00 on all US orders (free on orders $100+).

Shipping costs for all other orders will be calculated based on the product and shipping location. We appreciate your patience and support for our small business.

As each piece is handmade, we regret that we cannot offer refunds or returns at this time. We apologize for any inconvenience this may cause, but for sanitary reasons and to maintain the quality of our products, we cannot accept returns or exchanges. However, please do not hesitate to contact us if you have any concerns about your order. We are committed to ensuring that all our customers are satisfied with their purchases.